United’s stock plunges after video emerges of a passenger being violently dragged off an oversold flight. Pepsi yanks an ad that portrays police and Black Lives Matter-ish protestors making peace over a can of soda. Fox News faces an advertiser exodus after new revelations of massive payouts to settle sexual harassment and verbal abuse allegations against host Bill O’Reilly.If there is one lesson that emerges from all these controversies it is this: Institutions organized around a powerful brand image – often understood as “a promise” from a corporation to its customers – are in big trouble when that image gets battered and the promise appears to have been broken. These facts make corporate brands intensely vulnerable to public pressure, particularly when that pressure is loud and organized.
Source: How to Jam the Trump Brand